This interactive workshop equips people working in CHSP-funded aged care with the practical skills to deliver inclusive, person-centred care that meets the diverse needs of older Australians.
Participants will explore how diversity shapes older people’s identity and experience, and why recognising and responding to diversity is essential for fair, respectful and inclusive care.
The session also unpacks intersectionality in action—how overlapping aspects of identity can influence care experiences and contribute to compounding barriers.
What we’ll cover
Using a diversity and person-centred lens, the session will explore:
The Diversity Jigsaw – understanding the breadth of client diversity and how it shapes values, identity and care needs
The 2024 Aged Care Act – with a focus on diversity recognition and response
The strengthened Aged Care Quality Standards – highlighting trauma-aware, person-centred and culturally safe care
The 12 Diversity Characteristics in the Aged Care Diversity Framework – and their influence on access and experience
The Specialisation Verification Framework – its role in ensuring equitable, high-quality care for older people from diverse backgrounds.
Through real-world case studies, reflective discussion and group activities, participants will build confidence and capability in recognising and responding to diversity in aged care.
Key learning outcomes
By the end of this session, participants will be able to:
Apply principles of equity, inclusion and intersectionality in aged care practice
Identify and respond to the 12 Diversity Characteristics in the Aged Care Diversity Framework
Recognise systemic barriers that affect equitable access to care
Apply a diversity lens to the strengthened Aged Care Quality Standards
Understand the intent and impact of the Specialisation Verification Framework
Develop an action plan to embed diversity, equity and inclusion in daily practice and organisational culture.
Who should attend
Frontline staff, managers and team leaders working in CHSP-funded services.
Cost
This event is provided at no cost to CHSP-funded aged care providers.
Catering
Lunch and refreshments provided.
Meet your facilitator
Dale Park – Diversity, Training and Consulting
Diversity Training and Consulting is a trusted provider of high-impact training and consultancy services across the private, public and not-for-profit sectors. They specialise in applying an intersectional lens to all aspects of their work – ensuring power, privilege and inequality are critically examined and meaningfully addressed.
Presented by
The SSD Connect Alliance in partnership with Intereach
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Funded by the Australian Government Department of Health and Aged Care. Although funding for this event has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.