All Events
Trauma-Aware and Healing-Informed Practice
Trauma-aware & healing-informed practice has been identified by the Royal Commission into Aged Care Quality & Safety as an approach that requires strengthening in our sector. It is embedded in the new Aged Care Act, the strengthened Quality Standards & the Statement of Rights.
This full-day in-person workshop builds the capability of aged care teams to embed trauma-aware & healing-informed practices across the client journey.
Trauma-Aware and Healing-Informed Practice
Trauma-aware & healing-informed practice has been identified by the Royal Commission into Aged Care Quality & Safety as an approach that requires strengthening in our sector. It is embedded in the new Aged Care Act, the strengthened Quality Standards & the Statement of Rights.
This full-day in-person workshop builds the capability of aged care teams to embed trauma-aware & healing-informed practices across the client journey.
Sensitive Conversations: Toolkit Facilitator Workshop
Build your team’s capability to lead sensitive, culturally safe conversations with older clients.
Join us for a full-day, in-person workshop designed for CHSP and Support at Home team leaders, coordinators and managers. This practical session introduces the new Sensitive Conversations Toolkit – a resource to help your team engage respectfully, confidently and safely in challenging conversations with older people.
100 days in: CHSP providers making it work
Celebrating progress. Confronting challenges. Leading change together.
Join fellow CHSP providers for a forum marking 100 days since the Aged Care Reforms took effect on 1 November 2025.
Sensitive Conversations: Toolkit Facilitator Workshop
Build your team’s capability to lead sensitive, culturally safe conversations with older clients.
Join us for a full-day, in-person workshop designed for CHSP and Support at Home team leaders, coordinators and managers. This practical session introduces the new Sensitive Conversations Toolkit – a resource to help your team engage respectfully, confidently and safely in challenging conversations with older people.
Trauma-Aware & Healing-Informed Practice for First Nations Providers
This full-day, in-person workshop for First Nations aged care providers has been developed in consultation with Aunty Vicki Walker.
Trauma-Aware and Healing-Informed Practice
Trauma-aware & healing-informed practice has been identified by the Royal Commission into Aged Care Quality & Safety as an approach that requires strengthening in our sector. It is embedded in the new Aged Care Act, the strengthened Quality Standards & the Statement of Rights.
This full-day in-person workshop builds the capability of aged care teams to embed trauma-aware & healing-informed practices across the client journey.
Let’s Talk: Implementing CHSP Service Agreements Q&A
This 60-minute online discussion builds on our October session Let’s Talk: CHSP Service Agreements – but you don’t need to have attended to join.
It’s a space for you to share how things are going and learn from your peers.
Trauma-Aware and Healing-Informed Practice
Trauma-aware & healing-informed practice has been identified by the Royal Commission into Aged Care Quality & Safety as an approach that requires strengthening in our sector. It is embedded in the new Aged Care Act, the strengthened Quality Standards & the Statement of Rights.
This full-day in-person workshop builds the capability of aged care teams to embed trauma-aware & healing-informed practices across the client journey.
Trauma-Aware & Healing-Informed Practice for First Nations Providers
This full-day, in-person workshop for First Nations aged care providers has been developed in consultation with Aunty Vicki Walker.
Trauma-Aware and Healing-Informed Practice
Trauma-aware & healing-informed practice has been identified by the Royal Commission into Aged Care Quality & Safety as an approach that requires strengthening in our sector. It is embedded in the new Aged Care Act, the strengthened Quality Standards & the Statement of Rights.
This full-day in-person workshop builds the capability of aged care teams to embed trauma-aware & healing-informed practices across the client journey.
Sensitive Conversations Toolkit Launch
Join us for the online launch of the Sensitive Conversations Toolkit — a practical resource to support staff in delivering culturally responsive, trauma-aware and healing-informed care.
In just 45 minutes, you’ll learn how to use this structured toolkit to build your teams communication skills and align your practice with the strengthened Aged Care Quality Standards.
Let’s Talk: DEX Updates
Join us for an informative and interactive session unpacking the key changes in the Data Exchange (DEX) Dictionary (Stage 1) Version 2.0 and what they mean for CHSP reporting.
Governance & the New Aged Care Act
This free, 90-minute webinar is designed specifically for board members and executives. It will unpack the key reforms and explain what boards need to know to meet their legal duties and lead their organisations through this period of change.
Trauma-Aware and Healing-Informed Practice
Trauma-aware & healing-informed practice has been identified by the Royal Commission into Aged Care Quality & Safety as an approach that requires strengthening in our sector. It is embedded in the new Aged Care Act, the strengthened Quality Standards & the Statement of Rights.
This full-day in-person workshop builds the capability of aged care teams to embed trauma-aware & healing-informed practices across the client journey.
Implementing the new Whistleblower Provisions
Aged care providers must now establish clear, compliant systems to protect whistleblowers and respond appropriately to concerns.
In this practical online session, we’ll unpack provider responsibilities and offer step-by-step guidance to help you implement these protections in your organisation.
Let’s Talk: CHSP Service Agreements
Join us for an informative, interactive session focused on mandatory requirements for CHSP Service Agreements under the new Aged Care Act.
Support at Home: Navigating Financial Hardship
This practical, interactive session unpacks the financial hardship supplement – a key process designed to support people genuinely unable to contribute.
Empower Your Team to Perform & Thrive
Understand What Drives Behaviour – and Lead with Confidence
Join award-winning leadership expert Martin Probst for an engaging, hands-on workshop that will transform how you approach people, conversations and leadership challenges.
Empower Your Team to Perform & Thrive
Understand What Drives Behaviour – and Lead with Confidence
Join award-winning leadership expert Martin Probst for an engaging, hands-on workshop that will transform how you approach people, conversations and leadership challenges.
SSD Connect Alliance Social Support Group Forum 2025
This year's Fourm is your chance to connect with peers, spark new ideas and explore what high-quality, inclusive social support groups look like at the ground level.
Module 5: Implementing the new Supporter Registration Requirements
This is Module 5 in a series of targeted 2-hour webinars that will support leaders working in CHSP-funded aged care to implement the key changes within the new Aged Care Act and regulatory framework.
Quality Matters – Systems to Avoid the Rush to the Audit
This 5-hour in-person workshop is designed to help CHSP-funded aged care providers review and strengthen their Quality Management System.
You’ll walk away with practical tools, peer insights and a clearer pathway to embedding quality and continuous improvement across your organisation.
Module 6: Implementing the new Whistleblower Provisions
This is Module 6 in a series of targeted 2-hour webinars that will support leaders working in CHSP-funded aged care to implement the key changes within the new Aged Care Act and regulatory framework.
Aged Care Act & Support at Home Communications Toolkit Launch
Join us for the online launch of the Aged Care Act & Support at Home Communications Toolkit – we’ll walk through what’s included and how your organisation can put it to use.
Single Assessment System VIC 1 Region – Meet the providers
Come along and meet the Single Assessment System (SAS) providers in the VIC 1 region – Northern Metro and Western Metro.
Conditions of Registration
This session offers a straightforward overview of the new Conditions of Registration under the upcoming Aged Care Act. If you're a CHSP-funded provider, this is essential information to support your team and stay compliant.
Older Person Mental Health First Aid Course
Participants learn how to give initial support to an older person who may be experiencing a mental health issue or crisis. This initial support can be provided until professional help is received or the crisis resolves.
Quality Matters – Systems to Avoid the Rush to the Audit
This 5-hour, in-person workshop is designed to help CHSP-funded aged care providers review and strengthen their Quality Management System.
You’ll walk away with practical tools, peer insights and a clearer pathway to embedding quality and continuous improvement across your organisation.
Planning for the Reforms – Melbourne
The new Aged Care Act comes into effect on 1 July. Are you ready?
This interactive, in-person workshop is designed for CHSP-funded providers who want to take practical steps to prepare for the changes. It’s a chance to work through your approach, ask questions, and collaborate with others in the same position.
Module 3: Implementing the new Statutory Duties
This is Module 3 in a series of targeted 2-hour webinars that will support leaders working in CHSP-funded aged care to implement the key changes within the new Aged Care Act and regulatory framework.
ABC of Unit Costing
This practical workshop will support your understanding of unit costing for CHSP services.
Implementing the New Aged Care Act | In-Person
Join us for this practical in-person workshop that guides you step by step through the new Aged Care Act and regulatory framework.
Planning for the Reforms – Echuca
The new Aged Care Act comes into effect on 1 July. Are you ready?
This interactive, in-person workshop is designed for CHSP-funded providers who want to take practical steps to prepare for the changes. It’s a chance to work through your approach, ask questions, and collaborate with others in the same position.
Responding to Diversity – Delivering Inclusive Aged Care Services
This interactive workshop equips people working in CHSP-funded aged care with the practical skills to deliver inclusive, person-centred care that meets the diverse needs of older Australians.