Why this session matters
From 1 November 2025, the new Support at Home program will introduce means-tested contributions for in-home aged care services. While these changes aim to create a fairer, more sustainable system, providers will likely encounter older people who say they cannot afford to pay.
This practical, interactive session unpacks the financial hardship supplement – a key process designed to support people genuinely unable to contribute.
What you’ll learn
By attending this session, you’ll gain:
Step-by-step guidance on the SA462 hardship application
Clarity on documentation requirements and eligibility
Practical ways to support clients through the process
Strategies for having confident, compassionate fee discussions
Good practice for managing non-payment while maintaining service continuity
You'll also receive:
A printable financial hardship checklist
An easy-to-follow SA462 application guide
Sample communication tips for contribution discussions
Links to relevant tools, including the Support at Home Manual and fee estimator
Who Should Attend?
This session is ideal for people working for Support at Home providers and involved in:
Service agreements
Client intake
Contribution discussions
Including Care Managers, Team Leaders and Intake Officers.
Meet Your Facilitators
Angus Kerr – LiveWell Care
A Social Worker with a background in case management, Home Care Package provider management, aged care consultancy, community support and advocacy, Angus is the founder of LiveWell Care and Care Finder Program Manager at COTA Victoria. He brings over a decade of hands-on expertise in helping older people and providers navigate the complexities of aged care.
Rosie Bouton – We Plan Financial
An experienced financial adviser with a focus on aged care planning and Services Australia processes. Rosie supports providers and families in making informed financial decisions under the aged care system and specialises in hardship and fee structure guidance.
Cost
This workshop is offered at no cost to Support at Home providers
Presented by
The SSD Connect Alliance in partnership with the Eastern Sector Development Team
Act Now
Places are limited – reserve yours today!
This session will not be recorded
Although funding for this event has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.