Person-led Practice
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Overview
Person-led Practice is a care approach that puts control in the hands of the person receiving support. It goes beyond considering needs and preferences – it means following their lead. The older person defines what matters, how support should look and the role workers play in their life.
It’s a genuine partnership, grounded in respect, autonomy and trust.
Person-led Practice aligns with the new Aged Care Act and strengthened Aged Care Quality Standards.
Person Centred Care & Services Planning Toolkit
This toolkit supports people working in CHSP and Support at Home-funded aged care to embed person-centred practices across every stage of care and services planning – from first conversations to ongoing review.
Whether you're leading a team or working directly with older people, these resources are designed to help you strengthen your systems, streamline your processes, and deliver consistent, high-quality care.
The toolkit includes 4 short, practical infosheets.
Created by: SSD Connect Alliance and Eastern Sector Development Team
Sensitive Conversations Toolkit
The Sensitive Conversations Toolkit is a structured, easy-to-use training resource. It equips managers, team leaders and coordinators to lead short, impactful modules with their teams.
Through real-life scenarios, staff will strengthen their ability to:
Build rapport and trust
Navigate sensitive or complex conversations
Respect clients’ diverse cultural and faith-based values
Provide trauma-aware and healing-informed care.
This toolkit builds workforce capability and supports alignment with the strengthened Aged Care Quality Standards and Statement of Rights.
Developed by: Dale Park in collaboration with the SSD Connect Alliance, United – Spanish Latin American Welfare Centre and the Migrant Resource Centre North-West Region.
Updated: 18 November 2025
Rethinking Care Management – Rationale for a Clinical Governance Framework in Local Government
A key focus of aged care reform is strengthening governance across the sector. This report explores what that means for CHSP providers – particularly those in local government – and outlines how a care and clinical governance framework can support quality, safety and accountability.
It unpacks the implications of the strengthened Aged Care Quality Standards and offers practical insights for CHSP-funded teams navigating these expectations.
This report complements the Rethinking Care Management – Position Paper below.
Developed by: SSD Connect Alliance with Aspex Consulting
Last Updated: June 2025
Rethinking Care Management – Position Paper
This position paper outlines key issues facing CHSP providers in relation to care management – with a focus on the transition to the upcoming Support at Home program.
It reflects the policy settings current as at December 2024 and highlights the implications for planning, practice and provider readiness.
Developed by the SSD Connect Alliance with Aspex Consulting
Updated: January 2025