Aged Care Care Act & Support at Home Communications Toolkit
This practical, time-saving communications toolkit supports CHSP and Support at Home providers during the transition to the new Aged Care Act and Support at Home program.
With limited time before the new Act takes effect, providers must ensure their staff, clients and governing boards understand what’s changing and why it matters.
This Toolkit bridges the gap between government-issued materials and what providers need on the ground. It includes:
Editable templates to tailor communications to staff, clients and boards
Clear, audience-specific messaging to support understanding and reduce confusion
FAQs and staff scripts to help frontline teams respond confidently and accurately
Resources that promote compliance, minimise risk, and maintain trust across all stakeholder groups.
The toolkit ensures key messages are delivered consistently and clearly, saving providers the time and pressure of creating materials from scratch.
Support at Home Communications Toolkit | Release 3
Last updated: 28 July 2025
Release 3 Covers:
Support at Home Overview
Support at Home Funding Changes
Client Contributions
Associated Provider Transition
Restorative Care Pathways
Home Care Package Transitional Arrangements
Support Plan Reviews
Care Management & Care Partners
End of Life Pathway
Assistive Technology-Home Modification Service Groups
What’s been updated in Release 3:
The above sections in bold have been added.
Aged Care Act Communications Toolkit | Release 3
Last updated: 28 July 2025
Release 3 Covers:
New Aged Care Act Overview
New Regulatory Framework & Registration
High Quality of Care
Eligibility
Banning Orders
Financial & Prudential Framework
Supporters Framework
Whistleblower Protections
Code of Conduct
Statement of Rights
Statutory Duties
Suitability Matters
Conditions of Registration
Provider Obligations
Advisory Bodies
What’s been updated in Release 3:
The above sections in bold have been added.
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