Sensitive Conversations Toolkit Updates
The toolkit has been updated since the pilot workshop in May 2025. If you received a printed toolkit, you can update it here. If you don’t have the printed toolkit, go here to download the full updated toolkit.
Facilitator’s Guide
Replace the Facilitators Guide section of your printed folder with Version 2
Sensitive Conversations Modules PowerPoint presentation
Delete the previous version of the Slides and replace with Version 2
Use the slides to run your training sessions. Includes facilitator’s script in each slide’s notes.
The PowerPoint Includes:
Module 1: Managing Risk, Reporting, and Documenting with Care
Module 2: Practising the 4 Foundations for Supportive Conversations
Module 3a: Understanding Trauma-Aware and Healing-Informed Care
Module 3b: Delivering Trauma-Aware and Healing-Informed Care
Module 3c: Mastering Culturally Responsive Communication
Module 4: Building Rapport and Trust with Older Clients
Module 5: Practising Cultural Sensitivity and Awareness
Module 6: Framing and Initiating Sensitive Conversations
Module 7: Managing Emotional Responses in Real Time
Module 8: Addressing Resistance and Reluctance with Care
Module 9: Reflecting with a Trauma-Aware and Healing-Informed Lens
Prompt Cards
Write on the Module 3 prompt card in the printed folder and change it to Module 3c.
Commitment Log Template
Download and print Commitment Log Template V2 and replace in the folder. Replace word doc version in your files.
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If you want to download and print the full toolkit go here