Confident conversations. Clear decisions. Safer care.
Sensitive conversations are part of everyday aged care practice. They can involve distress, reluctance, risk or changing needs. Staff need to communicate clearly and respectfully while supporting older people to stay in control of their choices.
This practical workshop builds the skills at the heart of care management under Support at Home and CHSP.
You’ll strengthen how you:
hold meaningful conversations
make decisions about risk and next steps
document clearly and consistently
support safe, person-led care
What you’ll learn
By the end of this workshop, you will be able to:
Hold structured, rights-based sensitive conversations that support choice and shared understanding.
Apply the Foundations for Supportive Conversations to complex care management discussions.
Strengthen judgement about risk and next steps, including escalation and referral.
Document clearly and consistently in ways that support safe care planning and review.
Respond professionally to distress, resistance or reluctance while supporting informed choice.
Communicate in ways that are culturally responsive and trauma-aware.
How you’ll learn
This is practical, scenario-based learning focused on real work situations.
You will:
work through 2 detailed case studies
practise skills in the worker role
receive structured feedback
connect learning directly to your day-to-day work
This approach builds confidence in practice, not just knowledge.
Who should attend
This workshop is designed for CHSP and Support at Home-funded aged care providers.
Including:
Care Managers
Coordinators
Team Leaders
staff responsible for care planning, review, risk and escalation.
Why this workshop matters
Strong care management relies on clear communication, sound judgement and consistent documentation.
This workshop supports you to:
navigate complex conversations with confidence
make informed, defensible decisions
strengthen safe and consistent practice
align with current expectations under Support at Home and CHSP.
How to prepare
You will be sent pre-reading 2 weeks before the workshop.
What to bring
A notebook and pen.
Catering
Lunch and refreshments included.
Meet your facilitator
Dale Park – Diversity Training and Consulting
Dale is a skilled facilitator and coach with deep experience across aged care, health and education. He specialises in inclusive, trauma-aware training. Dale brings a warm, grounded approach to every session, helping people feel safe, supported and challenged in their learning.
Presented by
The SSD Connect Alliance
Ready to strengthen your care management practice?
Join this interactive workshop and build the skills you need to manage complex conversations, support informed choice and deliver safe, high-quality care.
Register now to secure your place.
Please note – attendance is essential
We do not send slides, tools or resources to people who register but do not attend.
Important
You’ll receive confirmation and event information from The SSD Connect Alliance via Humanitix. Some work email systems block these messages.
If you don’t receive:
Your confirmation email within 30 minutes, or
Your pre-event email 7 days before the event
Check your spam/junk folder or talk to your IT team.
Ask them to allow emails from:
email-campaigns.humanitix.com
IP addresses: 198.244.54.51, 159.135.226.224
Funded by the Australian Government Department of Health, Disability and Ageing. Although funding for this event has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.