Tips for using the Aged Care Act & Support at Home Communications Toolkit
This short webinar recording walks you through what’s included in the Toolkit and how your organisation can put it to use.
The video covers
Why communication matters
What’s in the Toolkit
How to customise the content
Tips for using the Toolkit
Q&A
What’s in the toolkit?
The Communications Toolkit saves you time and helps your organisation communicate clearly and confidently – whether you’re briefing staff, updating clients or informing your board. It includes:
Editable templates for internal and external use
Audience-specific messages to reduce confusion
FAQs and staff scripts for clear frontline responses
Tools to promote compliance, manage risk and build trust.
VIDEO CONTENTS
00:00 | Intro
00:00:29 | What We're Covering Today
00:01:00 | Why Communication Matters
00:03:08 | What's in the Toolkit
00:05:27 | Aged Care Act Communications Toolkit
00:06:28 | Support at Home Communications Toolkit
00:06:57 | Examples of the Toolkit Resources
00:15:24 | Customising the Toolkit
00:20:40 | Q&A
00:21:32 | Where to download the Toolkits
00:22:16 | SSD Contacts