The responsible persons toolkit
This toolkit gives you clear, practical support to understand and manage responsible person obligations under the Aged Care Act 2024.
Designed for in-home aged care providers, the toolkit includes plain language guides, templates, checklists and videos to support governance, compliance and oversight.
While the toolkit focuses on CHSP providers, most content is also relevant to organisations delivering Support at Home services.
Developed by: The SSD Connect Alliance and Quality Service Improvement in partnership with the Migrant Resource Centre North West Region and United – Spanish Latin American Welfare Centre.
Version: 2.0
Updated: 30 April 2026
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Scroll down to explore the toolkit contents.
A walk through the toolkit and practical ideas for how to use it in your organisation.
Toolkit contents
1) Responsible persons: A guide for CHSP organisations
Version 1.0
This guide is designed to help in-home aged care providers navigate new requirements under the Aged Care Act 2024.
It explains who responsible persons are, what obligations apply, and how to meet suitability and governance requirements. The guide also outlines how to build the systems, processes and oversight needed to support responsible persons and maintain compliance.
Start with this guide before using the tools.
2) A guide for responsible persons in CHSP organisations
Version 2.0
This guide is designed specifically for people in governance and leadership roles.
It explains what it means to be a responsible person under the Aged Care Act 2024, including your duties, obligations and how to demonstrate due diligence in your role. The guide also outlines how to use data, reports and systems to support good decision-making and oversight.
3) Registered provider requirements by registration category
Version 2.0
This is a practical comparison tool designed to help you understand how obligations differ across registration categories.
It provides a clear, side-by-side overview of key requirements including governance, quality systems, incident management, clinical oversight and regulatory expectations.
This tool is designed for quick reference – helping leaders, managers and responsible persons easily identify what applies to their organisation and where requirements increase based on risk and service complexity.
Ideal for governance discussions, compliance planning and onboarding, this resource supports clearer decision-making and stronger alignment with regulatory expectations.
4) Responsible persons policy template
Version 1.0
This template is designed to help your organisation document the roles, responsibilities and expectations of responsible persons under the Aged Care Act 2024.
It supports organisations to develop or review a responsible persons policy that reflects governance, oversight and accountability obligations. The template can be adapted to suit your governance structure, leadership roles, reporting arrangements and internal processes.
Note: This is an interactive PDF. For best results, download and open in the free Adobe Acrobat Reader desktop app.
5) Responsible persons position description template
Version 1.0
This template is designed to help in-home aged care providers define the roles, responsibilities and expectations of responsible persons under the Aged Care Act 2024.
It includes role-specific guidance for board members, executives and clinical leaders, outlining their governance, operational and clinical responsibilities, as well as their legal and regulatory accountabilities.
Use the template to ensure responsible persons clearly understand their duties, including due diligence, risk oversight, compliance and decision-making responsibilities.
6) Responsible persons induction checklist
Version 1.0
This checklist is designed to help in-home aged care providers deliver a structured and consistent induction for responsible persons under the Aged Care Act 2024.
It outlines key induction activities across areas such as organisational orientation, governance, regulatory requirements, risk and quality systems, role expectations and mandatory training.
Use the checklist to guide onboarding, ensure responsible persons understand their role and obligations, and document completed induction activities.
Note: This is an interactive PDF. For best results, download and open in the free Adobe Acrobat Reader desktop app.
7) Responsible persons obligations checklist
Version 1.0
This checklist is designed to help in-home aged care providers review the systems, records and governance arrangements that support responsible persons to meet their obligations under the Aged Care Act 2024.
It supports organisations to assess whether the right processes, evidence and oversight are in place across key areas such as governance, risk management, suitability, quality systems, workforce capability and incident management.
Use the checklist to identify strengths, gaps and risks, and to plan actions that strengthen accountability, compliance and governance oversight.
Note: This is an interactive PDF. For best results, download and open in the free Adobe Acrobat Reader desktop app.
8) Conflict of interest declaration form
Version 1.0
This form is designed to help in-home aged care providers document, assess and manage actual, perceived and potential conflicts of interest.
It supports responsible persons, employees and volunteers to declare interests that may influence, or be seen to influence, their role or decision-making, and ensures these are reviewed and appropriately managed.
Use the form when a conflict arises, or when a person needs to declare an interest. It includes sections to record the declaration, assessment, management actions and ongoing review.
Note: This is an interactive PDF. For best results, download and open in the free Adobe Acrobat Reader desktop app.
9) Responsible persons central register
Version 1.0
This register is designed to help in-home aged care providers maintain an up-to-date record of all responsible persons within their organisation.
It supports organisations to document key information such as roles, responsibilities, suitability, training and governance details, helping demonstrate compliance with the Aged Care Act 2024.
Use the register to support oversight, record-keeping and reporting, and to ensure responsible persons information is accurate, accessible and centrally managed.
10) Responsible persons reporting schedule
Version 1.0
This tool is designed to help in-home aged care providers plan and track internal and external reporting that supports governance, compliance and continuous improvement.
It supports organisations to map the information responsible persons need to receive, as well as the reporting obligations required by the Aged Care Quality and Safety Commission. This includes clarifying reporting frequency, responsibilities and key timeframes.
Use this tool to improve visibility, support effective decision-making and ensure reporting obligations are met consistently.
11) Responsible persons oversight (example)
Version 1.0
This example is designed to help in-home aged care providers give responsible persons clear oversight of key governance, quality, risk, workforce, compliance and performance information.
It brings together key indicators, data sources and reporting areas to improve visibility, support evidence-based decision-making and strengthen accountability across your organisation.
Use this example to inform how you structure reporting and oversight, and adapt it to suit your organisation’s systems, processes and governance arrangements.
12) Responsible persons internal audit template
Version 1.0
This template is designed to help in-home aged care providers review the systems, records and governance practices that support responsible persons under the Aged Care Act 2024.
It supports organisations to assess compliance across key areas such as governance, risk management, quality systems, suitability, reporting and oversight, and to record evidence, findings and required actions.
Use this template to identify what is working well, where there may be gaps and what improvements are needed, and to support continuous improvement planning and governance assurance.
Note: This is an interactive PDF. For best results, download and open in the free Adobe Acrobat Reader desktop app.
The role of responsible persons explained
Version 1.0
This video series supports in-home aged care providers to understand their responsibilities under the new Aged Care Act 2024.
Across 14 short videos, legal experts Victor Harcourt and Anita Courtney (Principals, Russell Kennedy Lawyers) explain what it means to be a responsible person – and what governing bodies and providers must do to meet their legal and governance obligations.
Topics include suitability checks, board composition, reporting requirements, advisory bodies, legal duties and how to stay compliant as a registered provider.
Download all files
Version 2.0
Download the full toolkit in a Zip Folder.