Culturally and Linguistically Diverse People
Go to Key Resources
Overview
People from culturally and linguistically diverse backgrounds make up a large number of people in aged care, with 1 in 3 born overseas.
Key Resources
Delivering inclusive aged care booklet
A practical guide to help aged care providers deliver culturally responsive and inclusive services for older people from diverse backgrounds.
Created by: Department of Health, Disability and Ageing
The Centre for Cultural Diversity in Ageing
Resources, training, tools and practical guidance to help aged care providers deliver culturally inclusive care and strengthen inclusive policies and practices.
Created by: The Centre for Cultural Diversity in Ageing
Sensitive Conversations Toolkit
The Sensitive Conversations Toolkit is a structured, easy-to-use training resource. It equips managers, team leaders and coordinators to lead short, impactful modules with their teams.
Through real-life scenarios, staff will strengthen their ability to:
Build rapport and trust
Navigate sensitive or complex conversations
Respect clients’ diverse cultural and faith-based values
Provide trauma-aware and healing-informed care.
This toolkit builds workforce capability and supports alignment with the strengthened Aged Care Quality Standards and Statement of Rights.
Developed by: Dale Park in collaboration with the SSD Connect Alliance, United – Spanish Latin American Welfare Centre and the Migrant Resource Centre North-West Region.
Updated: 18 November 2025