Associated Providers
Overview
An associated provider is an organisation that delivers services on behalf of a registered provider. Registered providers are responsible for the quality, safety and compliance of any services their associated providers deliver – including compliance with the Aged Care Code of Conduct.
Third-party providers and subcontractors are now called associated providers.
Go to Key Resources
Key Resources
Associated Providers Toolkit
Support your associated providers – and meet your responsibilities under the Aged Care Act 2024
The Associated Provider Toolkit helps registered aged care providers strengthen due diligence, governance, and compliance when working with associated providers.
These resources support compliance with:
The Aged Care Act 2024
The Support at Home program
The Commonwealth Home Support Program (CHSP)
Your organisation’s governance and quality systems
Created by: SSD Connect Alliance and Victorian SSD Partners with Enkindle Consulting
Last Updated: 22 October 2025
Associated Provider Handbook
An editable handbook that helps you communicate clearly with associated providers about their legal and quality obligations. Use it to set clear standards and promote consistent, compliant practice across your organisation.
Associated Provider Assurance Framework
Guide
A practical guide to help registered providers demonstrate due diligence when engaging and managing associated providers.
It includes:
Legislative context and common obligations
Practical implementation guidance
Tools for risk-based auditing and oversight
Tools
Editable tools to support a risk-based approach to managing associated providers:
Selection, Onboarding and Induction Checklist
60-Day Post-Service Delivery Review
File Compliance Audit Tool
Periodic Review Audit
Workforce Credential and Compliance Audit
Workforce Training Record Audit
Client Experience Survey / Interview Template
Guidance for associated providers
Webpage with information, Regulatory Bulletin and Frequently Asked Questions.
Created by: Aged Care Quality and Safety Commission
Associated providers under the new Aged Care Act
This video explores the roles of associated providers as they deliver services on behalf of registered providers.
Created by: Department of Health, Disability and Ageing
Duration: 3.5 minutes
Updated: 29 July 2025