Person Centred Care & Services Planning Toolkit
This toolkit supports people working in CHSP and Support at Home-funded aged care to embed person-centred practices across every stage of care and services planning – from first conversations to ongoing review.
Whether you're leading a team or working directly with older people, these resources are designed to help you strengthen your systems, streamline your processes, and deliver consistent, high-quality care.
The toolkit includes 4 short, practical infosheets.
Produced by: SSD Connect Alliance and Eastern Sector Development Team
1. Embedding a Strengths-Based Approach in Client Conversations
This resource outlines how to embed a strengths-based, person-centred approach into everyday client conversations. It explains the principles behind the approach and shows how to recognise client strengths, support autonomy and create meaningful care and services plans.
Version 3
Last Updated: 30 July 2025
2. Goal Setting in Care and Services Planning
This resource provides practical guidance on how to set meaningful, person-centred goals with clients. It outlines how to use a goal-directed approach to ensure plans are relevant, achievable and connected to the client’s values, strengths and preferences.
Version 2
Last Updated: 30 July 2025
3. Reducing Duplication and Streamlining Care and Services Planning
This resource helps simplify care planning processes and reduce the need for clients to repeat their story. It explains how to use existing systems – including My Aged Care and the Single Assessment System – to reduce duplication and improve consistency for staff and clients.
Version 3
Last Updated: 30 July 2025
4. Monitoring, Feedback and Review of Care and Services Plans
This resource supports providers to monitor progress, gather feedback and review care and services plans over time. It offers practical strategies to help you maintain plans as ‘living documents’ – ensuring they stay relevant and useful as clients’ circumstances evolve.
Version 2
Last Updated: 30 July 2025
