We spoke with Katherine Formica from Echuca Regional Health about what the first 100 days under the new aged care system have looked like on the ground – where the pressure points are emerging, what’s been most challenging, and what her team is focusing on next.

Barbara Leon, Operations Manager at UNITED – Spanish Latin American Welfare Centre, talks about what the first 100 days under the new aged care system have really been like – what’s surprised her, where the pressure points remain, and what her team is focusing on next.

Dr Antoinette Mertins from the City of Whittlesea shares what the first 100 days under the new aged care system have really been like – what’s surprised her, where the pressure points remain, and what her team is focusing on next.

We spoke with Barbara Leon, Operations Manager at UNITED – Spanish Latin American Welfare Centre, about how her team is preparing for Support at Home, what they’re learning along the way, and how strong planning and collaboration are helping them adapt to change.

Dr Antoinette Mertins from the SSD Connect Alliance and City of Whittlsea shares how her team is balancing reform and service delivery, and why partnerships matter more than ever.

Katherine Formica from Echuca Regional Health shares how her team tackled reform overwhelm and built a clear plan forward.