Service Agreements
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Overview
From 1 November 2025, all new CHSP participants will need to have a service agreement with each provider they’re receiving services from. For existing CHSP clients, providers are expected to enter into a compliant agreement as they review each older person annually.
Applies to Registration Categories: 1-6
Key Resources
Commonwealth Home Support Program (CHSP) Service Agreement template
Template for a Service Agreement under the Commonwealth Home Support Program (CHSP), outlining the terms between the service provider and client.
Created by: Department of Health, Disability and Ageing
Updated: 9 October 2025
Commonwealth Home Support Program (CHSP) Service Agreement User Guide
This guide assists providers to complete the Service Agreement and understand how to support their CHSP clients in understanding their rights when accessing services.
Created by: Department of Health, Disability and Ageing
Updated: October 2025