Build your confidence to respond openly, honestly and compassionately after an incident.
About this webinar
Open disclosure is an important part of responding well when an incident occurs.
In this one-hour webinar, you’ll develop a practical understanding of open disclosure, when it should occur and how to apply its key principles in practice.
We’ll explore how to communicate openly and compassionately with older people, their families and representatives following an incident. This includes acknowledging what has happened, responding appropriately to concerns and supporting clear communication throughout the process.
You’ll also learn about your responsibilities for documentation and follow-up, and how to make sure the open disclosure process is completed effectively.
What you’ll learn
By the end of the session, you’ll be able to:
explain what open disclosure is and why it’s important
recognise when open disclosure should occur
apply the principles of effective open disclosure
communicate openly, honestly and compassionately following an incident
understand your responsibilities for documentation and follow-up.
The session will include discussion of practical scenarios, with opportunities to work through them together if time permits.
Who should attend?
This webinar is suitable for leaders, registered nurses, enrolled nurses and personal care workers in CHSP or Support at Home-funded aged care.
Meet your facilitator
Kathy Kirby is a Registered Nurse with more than 20 years of experience across acute, sub-acute, community and aged care settings. Her background includes clinical care, project management and senior leadership roles.
She is also a Certified Positive Approach to Care Teacher and has extensive experience supporting people living with dementia across the care continuum. This includes developing new programs and implementing contemporary models of care.
Kathy brings practical clinical and leadership experience to her training, with a strong focus on supporting and mentoring people working in health, aged care and community care.
Funded by the Australian Government Department of Health, Disability and Ageing. Although funding for this event has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.