Sector Stories: Reforms

Interviews and forum insights from CHSP and Support at Home providers on how they're responding to aged care reforms.

Real stories. Practical insights. From people on the ground.

Forum Insights

At the SSD Connect Alliance's forums, Commonwealth Home Support Program (CHSP) and Support at Home-funded aged care providers come together to reflect on how the Aged Care Act 2024 is working in practice. Participants share practical examples, emerging opportunities and areas where clearer guidance or a more consistent approach could ease pressure on providers and their teams.

Below are summaries of the key themes from each forum.

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Allied Health in Aged Care Forum 2026 – workshop themes and findings
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Aged Care Act: 200 days in – emerging challenges and opportunities
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Aged Care Act: 100 days in – sector insights
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Reform Reflections: 100 Days In

An interview series with aged care leaders

Aged care leaders share what the first 100 days have really been like – the wins, the challenges, and what needs to happen next.

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Katherine Formica: “Starting early made all the difference”
Katherine Formica: “Starting early made all the difference”

We spoke with Katherine Formica from Echuca Regional Health about what the first 100 days under the new aged care system have looked like on the ground – where the pressure points are emerging, what’s been most challenging, and what her team is focusing on next.

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Barbara Leon: “It’s been demanding – but our team has stepped up”
Barbara Leon: “It’s been demanding – but our team has stepped up”

Barbara Leon, Operations Manager at UNITED – Spanish Latin American Welfare Centre, talks about what the first 100 days under the new aged care system have really been like – what’s surprised her, where the pressure points remain, and what her team is focusing on next.

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Dr Antoinette Mertins: “No big bang – just steady progress” 
Dr Antoinette Mertins: “No big bang – just steady progress” 

Dr Antoinette Mertins from the City of Whittlesea shares what the first 100 days under the new aged care system have really been like – what’s surprised her, where the pressure points remain, and what her team is focusing on next.

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Preparing for the Reforms: Challenges, Wins & What’s Next

An interview series with aged care leaders

In the lead-up to the new Aged Care Act, aged care leaders share how they’re preparing, what they’ve learnt, and what’s still to come.

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Barbara Leon: “Excitement, overwhelm and resilience”
Barbara Leon: “Excitement, overwhelm and resilience”

We spoke with Barbara Leon, Operations Manager at UNITED – Spanish Latin American Welfare Centre, about how her team is preparing for Support at Home, what they’re learning along the way, and how strong planning and collaboration are helping them adapt to change.

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Dr Antoinette Mertins: “Flying the plane while building it”
Dr Antoinette Mertins: “Flying the plane while building it”

Dr Antoinette Mertins from the SSD Connect Alliance and City of Whittlsea shares how her team is balancing reform and service delivery, and why partnerships matter more than ever.

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Katherine Formica: “Much better than we were 6 months ago!”
Katherine Formica: “Much better than we were 6 months ago!”

Katherine Formica from Echuca Regional Health shares how her team tackled reform overwhelm and built a clear plan forward.

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