Your Frequently Asked Questions

If you’re a CHSP or Support at Home-funded aged care provider, submit your questions about the reforms and Single Assessment System. We’ll answer the most frequently asked questions.

Submit Your Questions

Please note:

  • The information we share will be current at the time of posting

  • We are not able to give legal advice

  • You should make sure the information we post aligns with your organisation’s processes before acting on it.

Submit your questions here

Questions & Answers

Click on the questions below to read answers. Use the category buttons to filter or the search function.

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New Aged Care Act
Q – After a Home Care Package or CHSP recipient transitions to Support at Home, do they need a new assessment to keep attending CHSP Social Support Groups?
New Aged Care Act
New Aged Care Act
Single Assessment System
Q – What’s changing from 1 July for assessed and unassessed clients?
Single Assessment System
Single Assessment System
Single Assessment System
Q – If someone has a referral code from MAC, is this considered an assessment?
Single Assessment System
Single Assessment System
New Aged Care Act
Q – Do we need to ask our clients to sign the Statement of Rights? 
New Aged Care Act
New Aged Care Act
New Aged Care Act
Q – Can you recommend the best reference materials about the changes coming on 1 July, specifically for CHSP providers?
New Aged Care Act
New Aged Care Act
New Aged Care Act
Q – Are you able to give advice about risk mitigation?
New Aged Care Act
New Aged Care Act
New Aged Care Act
Q – Do the new aged care worker requirements cover qualifications and screening checks, such as banning orders? 
New Aged Care Act
New Aged Care Act
New Aged Care Act
Q – I work for a CHSP-funded service. Can you recommend any resources to help me prepare for 1 July?
New Aged Care Act
New Aged Care Act
Single Assessment System
Q – How can I find an assessment service in my area?
Single Assessment System
Single Assessment System